Direct Customer FAQ
What is PDR?
PDR stands for Paintless Dent Repair. It is the process of removing dents to the original condition, without the need to paint. PDR is an insurance company's first choice, because it drastically reduces the time needed to complete the repair and retains the original manufacturer paint. Less time, less materials, less pollution.
Will my insurance premium go up if I open a hail claim?
No, insurance companies classify hail damage as a natural catastrophe and do not raise premiums.
How long will it take to repair the dents?
Through our Customer Direct Repair Program we can have your car ready within 3 days from the time we begin repairs.
How will you assist with my deductible?
For repairs over $4,000, we will waive $500. Below $4,000 we will waive $250 of your deductible (not including cost of parts).
Can I get a cash price for repair?
Yes, we can do a cash price for repair. We are very happy to help our customers who are not insured; however, our protocol requires that we verify that your vehicle has liability only and that there is no claim associated with the hail damage or full coverage before providing a quote.
How does the donation to charity work?
We have made a commitment to give back to your community by supporting a local non-profit organization that makes a significant impact in your area. For each vehicle that we repair we will donate $50. Your decision to repair your vehicle with us will go further to help your community. When we finish repairing all the cars, we will host a Customer Appreciation/Charity Dinner where we will invite all our valued customers and their families. At this dinner we will hear a presentation from the chosen charity organization about the important work they do in your community after which we will present them with a donation on behalf of each of our customers. Check our latest charity event pictures and videos.
Do you offer a written Lifetime Warranty?
Yes, for as long as you own the vehicle it is covered under our Lifetime Warranty, just as what you would get through a collision center.
Is your service 100% Satisfaction Guaranteed?
Absolutely! Please entrust us with your confidence. If you have any questions or concerns after the repair please contact us. We would rather go the extra mile to make sure you are satisfied than to trample on our Christian values. Our relationship with you and our relationship with God are more important to us than money.
What if conventional repairs are required?
In addition to direct customer repair, we partner with collision centers to leave you hassle-free. If some parts of the car require painting, we will take the car to one of our contracted collision centers.
Do you replace glass and moldings?
Absolutely! We will deliver a complete repair of your vehicle. We will restore your vehicle to its pre-hail condition.
My repair with a collision center is scheduled, is it too late to bring it to you?
No, as long as your vehicle has not been dropped-off for repair, you can still bring it to us. All paperwork with the insurance can be easily switched with one phone call.
What if my insurance is sending me to their preferred collision center?
You have the right to repair your vehicle at any repair facility of your choosing. No insurance company will decline such request.
Why do you consider your technicians to be the best?
All of our technicians have years of experience with collision centers such as Caliber Collision, Service King, ABRA, Gerber Collision and Glass. Working for major corporate collision centers gives them the training/experience where quality is not only expected but demanded.
Do you have a rental car program?
Yes, if your policy does not include rental coverage, we have several company vehicles available, free-of-charge, that you can use for the duration of the repair.
What insurance companies do you accept?
We work directly with all insurance companies. We already have established working relationships with most of them.